Your Questions Answered
Please check prior to purchase so that I can iron out any possible concerns.
How do I place an order?
You can place an order at my shop by confirming your purchase choice.
What payment methods do I accept?
I accept PAYPAL in British Pounds Sterling. It is not necessary to have a PAYPAL account. I also accept cheque payment, and will only send the item once the cheque has cleared.
You can also pay by bank transfer. Please contact me prior to purchase to arrange this method and do please pay immediately as the work is marked as sold and will be unavailable to others.
Do I accept instalments?
You can pay in three payments via PAYPAL.
How long does it take for my order to be processed?
Once payment has been received, your order will be processed and sent within one business day.
How is my purchase packaged?
Cards are sent in a recycled board envelope.
Mugs are sent entirely with recycled packaging in a cardboard box.
Original prints are sent with recycled packaging. They are protected by a cellophane cover, then wrapped in black tissue and then securely and carefully packed within two, strong cardboard boards and then in brown recycled paper.
Original paintings are sent with recycled packaging. Thick cardboard protects the painting’s surface and it is them packed with reused bubble wrap to ensure the frame’s corners are fully protected. It is then wrapped in a double layer of recycled brown paper and recycled brown tape.
How long does shipping take?
Cards and mugs are sent by standard First Class Royal Mail.
Original prints are sent by First Class, Signed for, Royal Mail.
Paintings are sent by First Class Royal Mail, Special Delivery and are fulled insured.
Is postage included in UK shipping?
Yes, UK postage is inclued in the item’s price.
Is international shipping available?
Yes, but please contact me prior to purchase as shipping costs have increased hugely and I will be able to give you options as to the possible costs. These will be in addition to the cost of the painting.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Do you send to the EU following Brexit?
This has caused a great deal of difficulty and it remains unclear (May 23) what additional charges there will be for EU customers. You may have unexpected charges made for VAT, customs charges or extra handling charges.
However, if there is something you really wish to purchase, and accept there may be further charges at customs, then please email me.
What is your policy on returns on painting?
I want you to be completely happy with the purchase of your painting.
If the painting is not as you expected, although every effort is made to ensure that they are photographed accurately, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
I am unable to offer returns on overseas purchases.
Please explain what an “original” print is?
My linoprints and drypoint engravings are all original, limited edition prints, each is made by hand and unique. Each one varies slightly according to the pressure when printed and the amount of ink on the surface. You can find out more about the process here.
Do you accept commissions?
I am currently not accepting commissions.
Do you use environmentally friendly packaging?
Environmentally friendly packaging is very important to me. I use Priory Direct and Eco packaging. I use recycled and reused packaging where possible in my orders. The only element that is not recyclable are the protective cellophane envelopes for prints, though these will soon be replaced by compostable ones.
Do you offer a certificate of authenticity on paintings?
Yes, please request this when placing an order.