FAQS
Your Questions Answered
I hope you will find an answer to any possible questions below, but if not, please drop me an email at deborahjvass@yahoo.com, or send me a message on my Contact page
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Please check prior to purchase so that I can iron out any possible concerns.
Ordering & Payment
How do I place an order?
You can purchase work directly through my shop by selecting the piece and completing checkout. If you would prefer to pay by bank transfer or cheque, please contact me before purchasing so I can reserve the work for you.
What payment methods do you accept?
Payments can be made securely via PayPal (a PayPal account is not required). I also accept bank transfer and cheque — items are sent once funds have cleared.
Can I pay in instalments?
Yes — I am happy to arrange payment in three instalments via PayPal. Please contact me and I will reserve the piece for you.
Do you sell your work anywhere else?
Most original paintings and handmade prints are available directly through this website. A small selection of smaller works is also available through my Etsy shop for those who prefer that platform.
Processing & Delivery
How quickly will my order be sent?
Orders are usually carefully packed and dispatched within one working day of payment being received.
UK delivery
Original prints are sent First Class Signed For via Royal Mail.
Paintings are sent via Royal Mail Special Delivery and are fully insured.
International delivery
International shipping is available. Delivery times vary by destination.
Orders over £50 (UK) and £100 (international) qualify for free postage. Otherwise, shipping costs are calculated at checkout.
Customs and import charges
Overseas orders may be subject to import duties or taxes depending on your country’s regulations. These charges are the responsibility of the buyer.
EU orders
Following Brexit, additional customs or VAT charges may apply. If you would like to purchase from the EU, please contact me and I will help where possible.
Packaging
All work is packed carefully using recycled and recyclable materials wherever possible.
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Prints are wrapped in tissue and securely supported between rigid boards
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Framed paintings are protected with layered cardboard and reused cushioning materials
I am gradually moving to fully compostable sleeves for prints.
Returns
Paintings
If a painting is not as expected, please contact me within 14 days. Once safely returned in the original condition, a refund will be issued.
International orders
Returns are not available on overseas purchases unless the item arrives damaged.
Tattoo Permission
I’m always honoured when someone connects with my work enough to want to carry it permanently.
Permission may be granted for a single personal tattoo of one of my artworks. In place of a licence fee, I ask for a £20 donation to the RSPB (Royal Society for the Protection of Birds), reflecting the wildlife that inspires much of my work.
This permission covers one individual tattoo only. The design may not be reused, reproduced, adapted for tattoo flash, or used commercially. Copyright remains with the artist.
Please contact me before booking your tattoo so I can confirm permission. I would also love to see a photograph once it has healed.
About the Artwork
What is an “original print”?
My linocuts and drypoint engravings are original limited-edition prints printed by hand from the artist’s block or plate — not reproductions. Each impression varies slightly, making every print unique.
You can read more about the process here.
Do you accept commissions?
I am not currently accepting commissions.
Do paintings come with a certificate of authenticity?
Yes — please request this when ordering and I will include one.
Sustainability
I use recycled and reused packaging wherever possible and source materials from environmentally responsible suppliers. The remaining plastic sleeves used for prints are being replaced with compostable alternatives.
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